The objective of this course is to train students in familiarizing and utilizing various theories and practices of quality management by lectures, case study, video watching and discussion, and term-paper report. It contains: .Introduction to Quality Management、Quality Organization、Quality Cost、Quality Assurance、Total Quality Management、Service Quality、Quality Improvement Tools、Quality Control Circle、ISO 9000 series、Statistical Quality Control/Control Charts、Process Capability Analysis、Sampling Plans、Quality Function Deployment、Audio/Video Discussion、Lab。