The course will help students understand the way emotion works and learn communication skills and emotion management through a series of discussions and practices. Some topics will be discussed including emotional self-awareness, interpersonal relationships, interpersonal conflict, pressure adjustment, and types of communication. By the end of the course, students should be able to apply knowledge and skills to the workplace context in order to ensure the quality of services. For example, learn how to communicate with clients and their family members and to resolve conflict in a professional relationship.